If your Facebook account was already linked to another FBS account, when trying to connect your Facebook account, you will see an error. However, do not worry; you can fix it in a few steps:
- Log into your FBS Personal Area to which Facebook was connected;
- Go to the profile settings;
- Click on "Social Networks" / "Social media";
- Click on the "Unlink" button (for the web FBS Personal Area) or on the cross icon in the FBS Personal Area app.
Web FBS Personal Area:
FBS Personal Area app:
If you don't remember where you connected the Facebook account before, please copy the error code and contact our customer support in the live chat or via email.
Attention! If you attached your Facebook account to one Personal Area and opened a Level Up bonus account there, you won't be able to link this Facebook account to the new Personal Area. Each client is allowed to open only one Level Up bonus account.